General terms and conditions of business
of the online shop www.petart24.com
A brand of UrbanWallArt UG
As of June 14, 2025
1. General
All services provided by the online shop to the customer are provided exclusively on the basis of the following General Terms and Conditions. Deviating provisions shall only apply if individually agreed upon between the online shop and the customer.
2. Conclusion of contract
2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.
2.2 By ordering the desired goods by clicking the order button, the customer makes a binding offer to conclude a purchase contract.
2.3 The online shop will confirm receipt of the order promptly, and no later than two days after receipt of the order. The order confirmation, as well as the receipt of a telephone order, does not constitute a legally binding acceptance on our part. Acceptance of the offer by us only occurs when we ship the goods to you. You will receive a written shipping confirmation by email within seven days in Germany and within fourteen days in the EU. However, the customer is bound to their offer for a maximum of 28 days.
2.4 The subject matter of the contract is the goods ordered by the customer. Regarding the quality, the offer description applies; otherwise, Section 434 Paragraph 1 Sentence 3 of the German Civil Code (BGB) applies.
3. Cancellation policy
Right of withdrawal
The right of withdrawal and return for distance selling contracts pursuant to Section 312g Paragraph 1 of the German Civil Code (BGB) is excluded under Section 312g Paragraph 2 No. 1 of the BGB if the goods are manufactured and tailored according to the customer's specifications. For this reason, all individually manufactured products of this type are excluded from the right of return.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial shipment or the last item. To exercise your right of withdrawal, you must write to us.
Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef
Phone: 02224 90 15 155
Email: info@urbanwallart.de
You can also electronically complete and submit the sample cancellation form or another clear declaration on our website www.petart24.com. If you make use of this option, we will immediately send you confirmation of receipt of such cancellation (e.g., by email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund .
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
The return address is:
Urban Wall Art UG
Dr. Werner Kremer
Mülheimer Str. 15
53604 Bad Honnef
You shall bear the direct costs of returning the goods.
Already used or processed items (e.g. strung on the frame by the customer himself) are excluded from exchange.
4. Delivery
4.1 All items will be delivered immediately, provided they are available from stock.
Delivery is available both within Germany and to EU countries.
4.2 The delivery time within Germany is a maximum of 12 working days, unless otherwise stated in the offer. Delivery will therefore take place no later than 12 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after the contract has been concluded (in the case of cash on delivery or purchase on account).
For deliveries abroad, the delivery time is a maximum of 14 working days, unless otherwise stated in the offer. Delivery will therefore take place no later than 14 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after the contract has been concluded (in the case of cash on delivery or purchase on account).
4.3 If an item is not available at short notice, we will inform you by email about the expected delivery time, provided we have your address.
Your statutory rights remain unaffected.
5. Packaging and shipping costs
5.1 We offer the following shipping methods: Standard shipping in Germany and the EU.
5.2 For deliveries within Germany and the EU, including packaging costs, we charge the shipping price specified in the offer. Shipping costs are listed and communicated separately for each order.
6. Payment, retention of title
6.1 All prices quoted are gross prices in euros, including the statutory value-added tax of currently 19%. The prices valid on the date of the order apply.
6.2 For deliveries within Germany, the following payment methods are possible:
by credit card,
The payment will be debited immediately after the goods are dispatched; the following credit cards are accepted: Mastercard, Visacard.
by prepayment,
The customer is obliged to pay the purchase price by transferring it to our account.
If you pay in advance, you will receive an email from us with the exact invoice details. Therefore, please be sure to include your email address and telephone number in the order form so we can contact you. When making your transfer, please include your name, invoice number, and order number as the reference so we can match your payment to your order.
For deliveries abroad, payment is made by credit card (Mastercard or Visacard).
6.3 The delivered goods remain our property until full payment is received (retention of title according to §§158, 449 BGB). The customer must notify us immediately of any enforcement measures taken by third parties against the reserved goods and provide us with the documents necessary for intervention; this also applies to any other type of impairment. Irrespective of this, the customer must inform third parties in advance of their existing rights to the goods.
7. Warranty
If subsequent performance is provided by way of replacement delivery, the purchaser is obligated to return the initially delivered goods to us within 14 days at our expense. The return of the defective goods must be carried out in accordance with statutory provisions. We reserve the right to claim damages under the statutory conditions.
8. Liability for defects
Information on liability for defects: The statutory liability for defects applies
9. Data protection
Our privacy policy is available at https://www.petart24.com/pages/datenschutz .
10. Copyright
The content and works on these pages created by the site operators are subject to German copyright law. Reproduction, processing, distribution, and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are prohibited. To the extent that the content on this page was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. Upon notification of any violations, we will remove such content immediately.
11. Brands
The names, logos and lettering displayed on our website may not be published or used in any other way or form without our prior written consent.
12. Miscellaneous
The EU Commission has established a platform (the so-called ODR platform) for the resolution of disputes in online trade between consumers and traders. This platform and further information can be found at the following link: http://ec.europa.eu/consumers/odr
We do not participate in dispute resolution proceedings before a consumer arbitration board.
13. Content and links on our pages
13.1 The content of our pages has been created with the utmost care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are liable for our own content on these pages in accordance with Section 7 (1) of the German Telemedia Act (TMG). However, according to Sections 8 to 10 of the German Telemedia Act (TMG), as a service provider we are not obligated to monitor transmitted or stored third-party information or to search for evidence that indicates illegal activity. Legal obligations to remove information or to block the use of information remain unaffected. In this case, liability is only possible at the time of knowledge about a specific violation of law. Upon knowledge of such violations, we will remove this content immediately.
Our offer contains links to external third-party websites over whose content we have no influence.
We therefore cannot assume any liability for these external contents. The respective provider or operator of the linked pages is always responsible for the content of the linked pages.
The linked pages were reviewed for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is unreasonable without concrete evidence of a legal violation. Upon notification of any legal violations, we will remove such links immediately.
14. Final provisions
The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded; German law applies. By placing an order, you accept the online shop's general terms and conditions.
If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office.
We reserve the right to change these Terms and Conditions at any time and without giving reasons. The customer will be notified of any changes. Changes to the Terms and Conditions require the customer's renewed consent.